Job Description

Why join us

Title: Service Desk Analyst

Location: Pune (On-site, 5 days a week)

Shift Timing: Flexible

Experience Range: 3-8 years

  • Be part of a global digital experience team driving innovation and user satisfaction.
  • Work with cutting-edge technologies including Windows 11, Microsoft Surface devices, MS Office Copilot, and Generative AI.
  • Collaborate with diverse teams and vendors across the globe.
  • Enjoy a supportive environment that values continuous learning, professional growth, and proactive contributions.
  • Flexible work timings with no night shifts, ensuring a healthy work-life balance.

Responsibilities

  • Provide technical support via phone, email, chat, and remote access.
  • Troubleshoot hardware, software, network, and application issues (Windows 11, MS Surface Devices, MS Of...

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