Service Desk Analyst

Duration 12 Months Contract Job Summary: The Service Desk Analyst provides frontline technical support to end users by handling help desk requests through phone and email. This role is responsible for troubleshooting hardware, software, connectivity, and application issues while ensuring excellent customer service and timely issue resolution. Key Responsibilities Respond to help desk requests and incidents via phone and email in a professional manner Create, update, and resolve tickets using the Footprints ticketing system Provide remote desktop support and troubleshoot end-user issues Perform password resets and resolve VPN connectivity issues Install, configure, and upgrade desktop software and applications Troubleshoot desktops, laptops, printers, and network connectivity problems Support RSA Key Fobs, Iron Key devices, video conference setup, and software installations Escalate unresolved issues to appropriate IT support teams Assist with support for enterprise and departmental app...