Job Description

What Success Looks Like In This Role

  • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
  • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
  • Escalates complex problems to other resolver teams or vendors.
  • Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
  • Supports in ongoing day to day questions related to client incidents, requests and queries.



You will be successful in this role if you have

  • :Bachelors Degree or High School Diplom
  • aMinimum 2+ years’ experience in area of responsibilit
  • yRetail experience is a plu


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