Service Desk Analyst

Malaga (Hybrid – 2 days a week in the office)

Permanent

The Role

We are partnered with a world class IT services provider based in Spain but working with clients on a global scale. Following a promotion they are hiring a new Service Desk Analyst to join their existing team in Malaga.

If you've worked a service desk before, you'll know the gap between someone who logs a ticket and passes it on, and someone who owns it. We are looking for someone who can troubleshoot properly, knows when to elevate, and closes the loop before it becomes a complaint.

You’ll handle frontline support across tickets, email, and chat, triaging and resolving standard and moderately complex issues without someone standing over your shoulder. You will manage your own queue against SLAs, coordinating with resolver groups rather than waiting for updates to land in your inbox and picking up early warning signs from system alerts before they become incidents.

P...