Service Desk Analyst

On-site - Makati Fresh Graduate/Student Bachelor Full-time

Job Description

• Provide first-level IT support and troubleshooting for end-users
• Handle service requests and incidents via phone, email, or ticketing system
• Escalate unresolved issues to higher-level support teams when necessary
• Document issues, resolutions, and updates in the system accurately
• Deliver excellent customer service with clear and professional communication
• Support business operations by working on shifting schedules, including weekends and holidays as needed

Qualifications:

• Open to fresh graduates or candidates with up to 1 year of IT/Help Desk experience
• Good to excellent communication skills (verbal and written)
• Amenable to work in Makati, Taguig, or Pasig

Working Location

If the position requires you to work overseas, please be vigilant and beware of...