Job Description
Description
Our customer is looking to add to their help desk team. These individuals will need to be self motivated and have an engineering mindset. Current needs: 1st Shift: 7 am - 4 pm 2 resources Mid-day shift: 2 pm – 11 pm 2 resources Help Desk - Primary Duties and Responsibilities: • Works in close coordination with project managers and field technicians on customer-facing projects. • Capture data from projects including check-in/out times, time on site, and validating work completion documentation. • Ability to follow project documentation to ensure proper execution of project support requirements. • Provide service and troubleshooting support to field techs via phone, chats, and emails. • Implement, change, and create processes for different project needs when they arise. • Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS. • Oversee installation, configuration, maintenance, and troubleshooting o...
Our customer is looking to add to their help desk team. These individuals will need to be self motivated and have an engineering mindset. Current needs: 1st Shift: 7 am - 4 pm 2 resources Mid-day shift: 2 pm – 11 pm 2 resources Help Desk - Primary Duties and Responsibilities: • Works in close coordination with project managers and field technicians on customer-facing projects. • Capture data from projects including check-in/out times, time on site, and validating work completion documentation. • Ability to follow project documentation to ensure proper execution of project support requirements. • Provide service and troubleshooting support to field techs via phone, chats, and emails. • Implement, change, and create processes for different project needs when they arise. • Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS. • Oversee installation, configuration, maintenance, and troubleshooting o...
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