Service Desk Analyst - L1 / L2 Support Engineer

Job Role: - Service Desk Analyst / L1 / L2 Support Engineer

Job Location:- Atlanta/Chennai/Gurgaon

Experience:- 3 - 5 Years

Roles & Responsibilities:-

• Serve as the first point of contact for IT incidents and service requests (L1/L2 support).
• Provide technical support for applications, operating systems, hardware, servers, storage, printers, networks, and communication systems.
• Troubleshoot and resolve Level 1 issues; escalate complex cases as required.
• Manage incidents, service requests, and ensure SLA adherence.
• Deliver phone, email, and remote support to onsite and offsite users.
• Handle VIP user support with professionalism and urgency.
• Support audio-visual equipment and perform basic device break-fix tasks.
• Perform basic server, storage, and network-level troubl...