Service Desk Analyst

Position: Service Desk Agent (Fresher can also apply)
Employment Type: Permanent
Location: Kuala Lumpur
Experience: Any (Freshers / Entry-Level Candidates Welcome)
Languages Required: Cantonese (mandatory), Mandarin, English
Shift Requirement: Willing to work 24x7 rotational shifts, including weekends and public holidays

Position Overview

We are looking for a motivated and customer-focused IT Service Desk Agent to join our team in Kuala Lumpur. This is an excellent opportunity for fresh graduates or entry-level candidates who are passionate about IT support and customer service. Full training and guidance will be provided. The role involves providing first-level technical support and ensuring a positive user experience in a dynamic, fast-paced environment.

Key Responsibilities

• Act as the first point of contact for users seeking IT support via phone, email, chat, or ticketing systems.
• Log, track, and manage incidents and servic...