Service Desk Analyst

Role:
Service Desk Analyst (Mandarin or Korean or Japanese or Thai Speaker)

Employer:
IT Services

Working Mode:
On Site

Working Hours:
flexible with 24/7 hours shift
.

Language Requirement:
Mandarin/Korean/Japanese/Thai Speaker

Job Type:
Permanent

Job Location:
Bukit Jalil, Kuala Lumpur, Malaysia

Experience:
2+ years of experience in a call center or IT service desk environment.

Applicants:
Open to local citizens - Mandarin or Korean or Japanese or Thai Speaker

JOB DESCRIPTION

• Serve as the primary point of contact for end-users seeking technical support via phone, chat, or web.
• Perform accurate and efficient remote troubleshooting using diagnostic tools and standard methodologies.
• Analyze customer-reported issues and determine appropriate solutions or escalation pathways.
• Guide users through step-by-step resolution processes with clarity and professiona...