Job Description
Role: Service Desk Analyst (Mandarin or Korean or Japanese or Thai Speaker)
Employer: IT Services
Working Mode: On Site
Working Hours: flexible with 24/7 hours shift.
Language Requirement: Mandarin/Korean/Japanese/Thai Speaker
Job Type: Permanent
Job Location: Bukit Jalil, Kuala Lumpur, Malaysia
Experience: 2+ years of experience in a call center or IT service desk environment.
Applicants: Open to local citizens - Mandarin or Korean or Japanese or Thai Speaker
JOB DESCRIPTION
Serve as the primary point of contact for end-users seeking technical support via phone, chat, or web.
Perform accurate and efficient remote troubleshooting using diagnostic tools and standard methodologies.
Analyze customer-reported issues and determine appropriate solutions or escalation pathways.
Guide users through step-by-step resolution processes with clarity and professionalism.
Escalate complex or unresolved issues to relevant second-level support teams in a timel...
Employer: IT Services
Working Mode: On Site
Working Hours: flexible with 24/7 hours shift.
Language Requirement: Mandarin/Korean/Japanese/Thai Speaker
Job Type: Permanent
Job Location: Bukit Jalil, Kuala Lumpur, Malaysia
Experience: 2+ years of experience in a call center or IT service desk environment.
Applicants: Open to local citizens - Mandarin or Korean or Japanese or Thai Speaker
JOB DESCRIPTION
Serve as the primary point of contact for end-users seeking technical support via phone, chat, or web.
Perform accurate and efficient remote troubleshooting using diagnostic tools and standard methodologies.
Analyze customer-reported issues and determine appropriate solutions or escalation pathways.
Guide users through step-by-step resolution processes with clarity and professionalism.
Escalate complex or unresolved issues to relevant second-level support teams in a timel...
Ready to Apply?
Take the next step in your AI career. Submit your application to MindPec Solutions today.
Submit Application