Job Description

ob Responsibilities

  • Provide first-level IT support to users via phone, email, and live chat in Japanese or Korean and English
  • Log, track, and manage incidents and service requests in the ITSM system, ensuring accurate categorisation and prioritisation
  • Resolve routine technical issues by following SOPs and Knowledge Base (KB)
  • Assist in troubleshooting issues related to:
  • End-user hardware and software
  • Operating systems
  • Microsoft Office / Office 365
  • Networking and general IT workplace applications
  • Escalate unresolved cases to higher-tier support teams and follow up until full resolution
  • Deliver professional customer service aligned with SLA and service quality standards

Requirements

  • Diploma or above in any field (IT / Computer Science is an advantage)
  • Minimum 1 year experience in customer service, service desk, or IT support
  • Good command of English (s...

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