Service Desk Analyst

Walk‑in Drive – Chennai (Sholinganallur)

Experience: 0.6 years to 6 years

Education: Any Graduation

Location: Chennai

Interview Mode: Walk‑in (In‑person)

Shift: 24×7 rotational shifts

Work Mode: 5 days work from office

Key Skills & Requirements:

• Prior experience in voice-based (International Voice Support) Service Desk support
• Comfortable working in a call support environment
• Proficient with ticketing tools (preferably ServiceNow)
• Working knowledge of Active Directory and RSA Token
• Experience in troubleshooting VPN, Citrix, and VDI-related issues
• Basic proficiency in MS Office applications

Roles & Responsibilities:

• Ensure high login efficiency and availability to support customer needs
• Handle and resolve tickets within defined SLAs for volume and turnaround time
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