Job Description

A leading technology firm in Manila is hiring a Service Desk Analyst to provide tier one technical support to clients via calls and emails. This role involves troubleshooting network issues, managing incident processes, and ensuring customer satisfaction. The ideal candidate should have 1-3 years of experience in a Help Desk role and possess strong communication and problem-solving skills. Knowledge of ITIL practices and technical certifications are preferred. This position is onsite in the Manila office.
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