Service Desk Analyst

Description

Summary

Purpose: This role will show a passion and strive for delivering a best-in-class service to our colleagues in line with the departmental quality standards. Primarily focusing on providing a presence on the Smart Bar and providing phone cover during core business hours. Ensuring all services are delivered to agreed targets and that the Service Desk and Smart Bar remain efficient and value for money to AQA. Taking responsibility for correctly and confidently managing colleague's Incidents, Service Requests and Problems ensuring they are correctly logged, progressed, updated and resolved. Working under routine direction, using limited discretion in resolving issues or enquiries. Determines when to seek guidance in unexpected situations. Plans own work within short time constraintsLandscape:
This role sits within the Service Desk team of the CSO - Enterprise Technology business area. You will be responsible for resourcing the Smart ...