Job Description

Job Description


Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

The Role

We are looking for a customer-focused and proactive Service Desk Analyst to join Claranet’s Managed Services team. In this role, you will provide first-line technical support to customers, ensuring high levels of service through effective ticket management, issue resolution, and clear communication. You’ll play a key part in delivering an excellent customer experience by resolving incidents efficiently, collaborating with internal teams and third-party suppliers, and continuously developing your technical expertise across our product portfolio.

Key Responsibilities

  • Ensure that the highest levels of service are delivered to Claranet’s customers
  • Providing telephone and ticketing based customer support
  • Assess the impact and urgency of tickets and gather the appropriate information for the...

Ready to Apply?

Take the next step in your AI career. Submit your application to Claranet Limited today.

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