Job Description

SERVICE DESK ANALYST

6 MONTH INSIDE IR35 CONTRACT

EXETER BASED, ONSITE WORKING

NPPV3 Clearance Needed

Overview

We are seekingexperienced Service Desk Analysts to join a busy and collaborative IT support team. This role focuses on providing first-line technical support to a large end-user community, resolving issues efficiently while delivering excellent customer service.

Responsibilities

  • Provide first-line IT support via telephone and service requests
  • Diagnose and resolve end-user hardware, software and access issues
  • Log, triage and prioritise incidents and service requests
  • Escalate complex issues to appropriate support teams when required
  • Deliver a high standard of customer service and user experience
  • Support desktop, laptop and Microsoft-based environments

    • Skills & Experience

  • Previous Service Desk or IT Support experience
  • ...

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