Job Description
Provide first line investigation and diagnosis for incidents. Ensure assigned tickets are up to date until issues are resolved. Provide support and assist IT users in resolving IT issues. Perform post-resolution follow-up with customers. Provide complete daily hand-over including pending ticket, created RIR's, resource outages, personnel issues and any other issues of note. Contribute to annual review of all InterACT procedures. Support international InterACT systems after hours as needed. Perform quality control audits on the application of permissions. Perform SimpleHelp administration tasks. Contribute to the testing of new versions of GIS supported software applications.
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