Service Desk Analyst (Construction, AU, Hybrid)

Job Responsibilities

• Use ServiceNow to manage auto-generated and manually logged incidents (assign priorities, triage, troubleshoot, elevate, update clients, etc).
• Provide remote level 1 and 2 support via tickets, phone, video conference call, and remote management applications including Poly Lens, Crestron XiO, Q‑SYS Reflect, Neat Pulse, etc.
• Proactive monitoring and maintenance of installed systems including patching and updates.
• Schedule local onsite resources and work with those resources to resolve issues and incidents.
• Schedule onsite quarterly preventative maintenance.
• Record all adds and changes in ServiceNow and CMDB.
• Provide a great experience to our customers.

Benefits & Perks

• Hybrid
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive sal...