Job Description
Walk‑in Drive – Chennai (Sholinganallur)
Experience: 0.6 years to 6 years
Education: Any Graduation
Location: Chennai
Interview Mode: Walk‑in (In‑person)
Shift: 24×7 rotational shifts
Work Mode: 5 days work from office
Key Skills & Requirements:
Prior experience in voice-based (International Voice Support) Service Desk support
Comfortable working in a call support environment
Proficient with ticketing tools (preferably ServiceNow)
Working knowledge of Active Directory and RSA Token
Experience in troubleshooting VPN, Citrix, and VDI-related issues
Basic proficiency in MS Office applications
Roles & Responsibilities:
Ensure high login efficiency and availability to support customer needs
Handle and resolve tickets within defined SLAs for volume and turnaround time
Manage inbound calls, which constitute approximately 90% of daily tasks
Maintain compliance with quality standards (voice, accent, technical monitoring), regulatory no...
Experience: 0.6 years to 6 years
Education: Any Graduation
Location: Chennai
Interview Mode: Walk‑in (In‑person)
Shift: 24×7 rotational shifts
Work Mode: 5 days work from office
Key Skills & Requirements:
Prior experience in voice-based (International Voice Support) Service Desk support
Comfortable working in a call support environment
Proficient with ticketing tools (preferably ServiceNow)
Working knowledge of Active Directory and RSA Token
Experience in troubleshooting VPN, Citrix, and VDI-related issues
Basic proficiency in MS Office applications
Roles & Responsibilities:
Ensure high login efficiency and availability to support customer needs
Handle and resolve tickets within defined SLAs for volume and turnaround time
Manage inbound calls, which constitute approximately 90% of daily tasks
Maintain compliance with quality standards (voice, accent, technical monitoring), regulatory no...
Ready to Apply?
Take the next step in your AI career. Submit your application to HCLTech today.
Submit Application