Job Description
Our client, a highly respected national organization, is seeking a bilingual Service Desk Analyst to join their Calgary office. This is a full-time, fully onsite contract opportunity supporting a fast-paced enterprise IT environment. The successful candidate will play a key role in delivering first-line technical support while providing exceptional customer service to internal users.
Benefits & Perks
Full-time hours (37.5 hours per week)
Long-term contract opportunity (1-year term)
$25 – $35 per hour, based on experience and qualifications
Opportunity to work within a large, reputable enterprise environment
Experience supporting a secure, high-standards IT operation
Exposure to government-level security clearance processes
Responsibilities
Provide first-level troubleshooting and diagnosis for hardware and software issues
Log all user interactions and incidents into the service management system
Determine appropriate resolutions and provide guidance to e...
Benefits & Perks
Full-time hours (37.5 hours per week)
Long-term contract opportunity (1-year term)
$25 – $35 per hour, based on experience and qualifications
Opportunity to work within a large, reputable enterprise environment
Experience supporting a secure, high-standards IT operation
Exposure to government-level security clearance processes
Responsibilities
Provide first-level troubleshooting and diagnosis for hardware and software issues
Log all user interactions and incidents into the service management system
Determine appropriate resolutions and provide guidance to e...
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