Job Description
Service Desk Analyst
Location: Bracknell (On-site)
We are seeking a dynamic Service Desk Analyst to provide hands-on support to end users with technical issues in a highly secure Defence environment. You’ll be the first point of contact for IT support, assisting users in resolving technical incidents, fulfilling service requests, and providing guidance on using IT systems effectively.
As a Service Desk Analyst, you will work in a collaborative environment with strong mentoring and training opportunities to grow your technical skillset and advance within the IT function.
Your role will involve:
Acting as the first point of contact for IT support queries via phone, email, or ticketing system
Logging, prioritising, and resolving incidents and service requests in line with SLAs
Troubleshooting issues across Windows 10/11, Microsoft 365, and standard desktop applications
Managing user acco...
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