Service Desk Analyst (Bilingual - English/French)

Position: Bilingual Service Desk Analyst (English/French)

Location: Mississauga and/or Toronto, ON (Hybrid - 3 days on-site)

Salary: $30 to $35 per hour

Job Type: 6-month contract with a strong possibility of extension or converting to perm

Position Type: Open Vacancy

Our client is currently seeking a Bilingual Service Desk Analyst to join their IT Support team. This role will serve as the first point of contact for end users, providing technical support, troubleshooting assistance, and exceptional customer service in both English and French.

Your new role

As a Bilingual Service Desk Analyst, you will provide Level 1 technical support to users across multiple business locations. You will handle incoming incidents and service requests via phone, email, and ticketing systems, troubleshoot hardware, software, access, and connectivity issues, and ensure a positive user experience...