Job Description


Service Desk Analyst

We are hiring Service Desk Analysts to support a project focused on educational establishments across Northern Ireland with IT issues as they prepare for the busy back to school/college period. This is a great opportunity for someone with strong customer service skills, confidence handling calls and an interest in technology.

As the first point of contact for technical queries, you will play a key role in delivering an excellent service experience. You will join a supportive team environment where you can build valuable experience in a busy IT service desk setting.

The role
In this role, you will support users by resolving IT queries, logging incidents and service requests, and keeping customers updated throughout the process.

  • Answering and resolving all customer queries and questions
  • Logging incidents and service requests from telephone, email and our customer portal and processi...

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