Job Description
About the Role
The role is responsible for:
* Provision of quality frontline support services through multiple contact methods and tasks
* Provision of effective, efficient and compliant support services in a timely and consistent manner
* Maintaining strong customer focus and engagement at all times, across all customers and functions
* Maintaining strong team and individual approach to delivery of support services
* Maintaining engagement and relationships with other support teams to deliver timely and seamless support
* Investigating and resolving complex technical and application incidents and requests and, report findings and improvement opportunities
* Other duties as directed
Qualifications and Experience
* Essential: Working with Children (Employee)
* Essential: Experience working in a large organisation
* Desirable: Experience working in a government organisation
* Desirable: Degree or Certificate in Information and Knowledge M...
The role is responsible for:
* Provision of quality frontline support services through multiple contact methods and tasks
* Provision of effective, efficient and compliant support services in a timely and consistent manner
* Maintaining strong customer focus and engagement at all times, across all customers and functions
* Maintaining strong team and individual approach to delivery of support services
* Maintaining engagement and relationships with other support teams to deliver timely and seamless support
* Investigating and resolving complex technical and application incidents and requests and, report findings and improvement opportunities
* Other duties as directed
Qualifications and Experience
* Essential: Working with Children (Employee)
* Essential: Experience working in a large organisation
* Desirable: Experience working in a government organisation
* Desirable: Degree or Certificate in Information and Knowledge M...
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