Service Desk Analyst

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

The Service Desk Analyst is responsible for delivering exceptional customer service and technical support to a Premium Managed customer. This role requires a proactive approach to identifying and resolving issues before they impact the customer experience. The ideal candidate should have a solid understanding of both customer responsibilities and internal Optus workgroups to ensure effective query resolution, retention, and satisfaction. Working with a high level of autonomy, the position involves building independent relationships with key service support team members, both remotely and onsite.

 **Due to the nature of this role, applicants must be Australian citizens OR permanent residents.

What you’ll be doing

• Deliver high-quality customer servic...