Job Description
Job Location: Auckland
Location Flexibility: Primary Location Only
Req Id: 9129
Posting Start Date: 6/29/26
Incident Management
- Incident detection and recording
- Classification of all incidents and 1st / 2nd level support
- 1st / 2nd level investigation and diagnosis
- 1st / 2nd level Resolution and Recovery
- Incident Management - ownership, monitoring, tracking and communication as per Fujitsus Incident Management Procedure
- Incident closure
Responsibilities and Accountabilities
- Provide End Users with a high level of Customer Service throughout all communications such as initial contact
- Incident/Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedure
- Provide 1st / 2nd level support for the investigation and resolution of all reported and registered Incidents and Service Requests
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