Service Desk Agent (PORTUGUESE)

Position Overview

Service Desk Agent in the Cloud, Infrastructure & Security practice providing professional and technical support for clients across all industries. Role includes general system administration, network administration, cloud administration, and end‑user systems and application support, with regular interaction with client managers.

Upon joining, receive training on practice‑specific technical skills, core competency development, and career growth opportunities. Responsibilities include delivering technology innovation, designing and implementing solutions impacting client businesses and IT imperatives.

Responsibilities

• Primary responsibility is user support and customer service: being present and available to clients requiring technical assistance.
• Respond to questions from all emails and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations ...