Service Desk Agent

Service Desk Analyst (Level 2)

An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham.

The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that the service desk operates smoothly, supporting business operations effectively, and maintaining a high level of user satisfaction.

This is a full‑time office based position working on rotating shift pattern hours.

Rotation between, day / evening & night shift ( Roughly 8am-4pm / 4pm-11pm / 11pm-7am)

Each shift will rotate after a few weeks at a time.

Your main duties would include:

• Log and manage incidents and service requests using the IT Service Management (ITSM) tool.
• Prioritize and categorize incidents based on their impact and urgency.
• Ensure timely resolution of ...