Service Desk Agent

COSMOTE Global Solutions is looking for a dedicated Service Desk Agent to join our dynamic team. The Service Desk Agent will play a crucial role in providing exceptional technical support to our customers and ensuring efficient operations.

Responsibilities:

• Monitor the inventory of security equipment.
• Management and monitoring of preventive and corrective maintenance in Optimus.
• Entry of preventive maintenance reports into Optimus.
• Encoding of security installation projects for EC buildings in Brussels and entry of new equipment following a project. Creation of identification stickers and assisting in their placement.
• Monitor in Optimus the inventory of security equipment. Assist on the physical verification of the stock.
• When new equipment is delivered, assist in receiving it and creating it in Optimus.
• Following a building abandonment, decommission the respective equ...