Job Description
Location: Upper Changi Road
Contract: 2 Years (renewable)
Salary: Basic + $50 Communication Allowance
Preferred: Singapore Citizen / Singapore PR
Working Hours (Rotating Shifts)
- Shift 1: 8:00 AM - 5:00 PM + Alternate Saturday (8:30 AM - 1:00 PM)
- Shift 2: 8:00 AM - 6:00 PM (No Saturday)
- Shift 3: 12:00 PM - 10:00 PM (At least twice per month)
- Saturday: 5.5-day work week (Alternate Saturdays, at least twice per month)
- All shifts must be performed by individual on a rotational basis.
Scope of services
- Provide 1st Level IT Technical Support to users over phone/On-site on technical issue or via remote assistance tool and emails
- Escalation, tracking, and resolution of all incident/service requests/ problems in a professional and timely Manner
- May be req...
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