Job Description

Job Description

Job Overview:

Act as the first point of contact for all end user tickets globally via multiple channels: chat, phone and Service Now portal. This is a hands on role that will require technical expertise working closely with EIT teams to solve and resolve end issues focusing on first line fix. Have high levels of customer service and quality, focusing on exceptional end user experience taking full ownership of issues.

Responsibilities:

  • Act as the first point of contact for all tickets through Service now portal, chat and phone
  • Take full ownership of issues reported, being able to build relationships across EIT teams and raise more complex issues for resolution while keeping end to end ownership towards the end user
  • Providing technical support to Arm end users, including remote access, to resolve issues at first line, in order to mitigate end u...

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