Service Desk Administrator

The Service Desk Administrator is the first point of contact for all IT queries across the business, playing a vital role in keeping day‑to‑day operations running smoothly. Working in a fast‑paced service desk environment, you’ll troubleshoot and resolve a broad range of first‑line technical issues remotely, while managing tickets from initial query through to resolution.

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

This is a hands‑on, varied role where no two days are the same — combining daily user support with opportunities to contribute to process improvements and gain exposure to the latest network, cloud, and infrastructure technologies, all while collaborating closely with wider service delivery teams.

Key Responsibilities

• Experience working in a first‑line support role
• Provide first‑line technical support to users via phone, email, and in‑person