Job Description

Using your skills in technical analysis and 1st Line Support skills you will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email, MS teams, or via phone. You will be resolving issues in a timely manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support.

Your day to day will include:

  • Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory
  • Troubleshooting MS Office, antivirus software
  • Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate
  • Configuring/decommissioning users
  • Building and configuring desktops/laptops
  • Monitoring and checking backups, capacity, security, hardware/software and operating system issues with the filese...

Ready to Apply?

Take the next step in your AI career. Submit your application to Foresters Financial today.

Submit Application