Service Designer

This role sits within Digital Design of our Sales Solution Division and reports into the Service Design Lead.

Design seamless, end-to-end customer experiences across TUI’s digital and physical touchpoints as our Service Designer. You’ll map customer journeys, identify opportunities, and create holistic service solutions that enhance the customer experience while driving loyalty, satisfaction, and commercial success as we transform into a global digital leisure marketplace.

ABOUT THE JOB

• You’ll create comprehensive journey maps that visualize the end-to-end customer experience across all touchpoints, identifying pain points and opportunities throughout the customer lifecycle.
• Developing service blueprints will be central to your role, documenting the underlying processes, systems, and touchpoints that deliver customer experiences.
• We’ll rely on you to design seamless experiences that span multiple channels and touchpoints, ensuri...