Service Designer

Get AI-powered advice on this job and more exclusive features.

Service Designers are responsible for the design of systems made of people, digital, and physical touchpoints. They orchestrate value exchanges among them in ways that make the system sustainable for both the users and providers.

As a Service Designer II, you will sometimes be the only service design specialist on a program. You are expected to plan, prioritise, and deliver service design activities autonomously, in the context of interdisciplinary projects. You will lead client conversations within your domain, providing articulate recommendations and helping guide client choices.

Your fellow frogs will rely on you to:

• Drive the design of systemic interventions in complex, multi-partner ecosystems
• Champion visual frameworks – like journey maps, service blueprints, ecosystem maps – that help bring clarity to complex challenges in human behaviours, relationships, workflow and proc...