Service Designer

Job#: 3039181

Job Description:

Responsibility Summary

· Conduct and lead research analysis to extract service data and behavioral patterns to create meaningful insights, design principles, and design opportunities

· Identify, consult, and lead stakeholders through service design workshops using facilitation tools

· Independently scope Service Design activities and deliverables as part of a multi-disciplinary design team to determine appropriate altitude, methodology, detailed tasks, and resources needed

· Create high-fidelity service prototypes including a variety of maps (stakeholder, ecosystem, blueprint, journey)

· Apply strong business and financial services acumen to design work (through application of human-centered frameworks, prototypes, workshop facilitation, concepting)

· Demonstrate strategic maturity to make decisions within work and connect processes, actions, or activities across areas of the busine...