Service Design & Transformation Manager

Service Design & Transformation Manager

Contract – 6 months

Reading (Hybrid – 2 days per week in the office)

Design services. Deliver change. Enable better network outcomes

We're looking for a Service Design & Transformation Manage r to join MBNL's Operational Services team, playing a key role in shaping and delivering changes to the Shared Operations service that supports the UK mobile networks of EE/BT and Three.

This is an opportunity to work at the heart of a complex operational environment, translating evolving business requirements into practical, scalable service designs that improve network performance, operational effectiveness, and customer outcomes

What you'll be doing

• Designing and implementing changes to operational services and service models
• Working closely with stakeholders across MBNL, EE/BT, and Three to define fu...