Job Description

Job Title: Technology Service Design Lead / Expert

Role Overview

We are seeking an experienced Technology Service Design Expert to lead the development, documentation, and implementation of service design frameworks within a complex, government-facing environment. The role will focus on establishing and embedding service design principles and models, ensuring alignment with client expectations and securing formal approval.

You will work closely with the existing service design team and collaborate across highly technical environments, particularly within Critical National Infrastructure (CNI).

Key Responsibilities

  • Service Design DevelopmentDefine, document, and produce comprehensive service design frameworks, principles, and models.Establish the underlying service design architecture to support operational and strategic outcomes.
  • Implementation & EmbeddingLead the implementation and embedd...

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