Service Design Lead

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This Opportunity

The Service Design Lead will lead a team of Service Designers who will partner cross functionally and embed customer experience best practice in product and service development, improvement programs, and associated operational processes. The Service Design Lead will manage and evolve the team of Service Designers to apply a range of methodologies and tools to identify, measure and resolve customer needs and pain points across the e...