Job Description
Service Delivery Technician I
AZ - Phoenix, AZ 85004
Overview
Salary Range $17.00 - $24.00 Hourly Level Entry Job Shift 2nd Shift Travel Percentage None
Description
Role Summary
The Service Delivery Technician II provides technical support to clients within Trapp Technology's managed IT services environment through tickets, chat, and phone support. This role troubleshoots customer issues, maintains server and workstation performance, and ensures timely resolution while delivering an excellent customer experience.
This position also serves as a technical resource for Level I technicians by providing guidance, answering questions, and assisting with escalated issues. We are looking for technicians who take ownership of problems, communicate proactively with clients and teammates, and enjoy developing their technical skills while supporting others.
Key Responsibilities
- Maintains availability to re...
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