Job Description

Job description

What you will be doing:

The Service Delivery Reporting Specialist shall be part of the Manila Finance Shared Service Center Service Enablement Team whose purpose is to strengthen delivery, quality, control and transformation across all Service Delivery Towers.

 

The focus of this colleague is to deliver a high performing SSC operations by driving service excellence, enabling people capability and leading transformation initiatives.

 

Key Functions are as follows:

 

Service Management

  • Operational performance management (KPIs, SLAs, escalations)
  • Business reviews and service reporting
  • Stakeholder engagement and feedback channels
  • Continuous service improvement initiatives

    • Transformation & Program Delivery

  • Standardisation and process optimisation initiatives

    • People & Capability

  • Workforce planning and capacity modelling
  • Skills and capability t...

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