Job Description
As a Service Delivery & Project Manager at COSMOTE Global Solutions, you will:
Service Delivery & Performance
- Ensure services are delivered on time, within scope, and in line with agreed quality standards.
- Monitor, manage, and report on Service Level Agreements (SLAs) and key performance indicators (KPIs).
- Lead continuous improvement initiatives to enhance service performance, efficiency, and quality.
Client & Stakeholder Management
- Act as the primary point of contact for clients on all service delivery matters.
- Build strong client relationships, understand business needs, and manage expectations effectively.
- Facilitate regular service reviews, performance meetings, and improvement discussions.
Onboarding & Transition Management
- Lead the onboarding of new clients and new service engagements.
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Take the next step in your AI career. Submit your application to COSMOTE GLOBAL SOLUTIONS NV today.
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