Service Delivery Manager with EUC Background

About the job Service Delivery Manager with EUC Background

Must Have Experience

• Computer Graduate with minimum of 8 to 10 plus years of experience in EUC and desktop support

• High quality organizational, High quality communication and customer management skills.

• Ability to effectively multi-task and priorities.

• High energy levels, commitment, and drive.

• Ability to deal with internal and customer escalations, service issues and complaints.

• Ability to drive performance in individuals and teams.

Responsibilities

 EUC SME reporting to the ICS Lead responsible for delivering end user services and support devices used by end users for the client

 Act as a backup resource for Windows Lead providing support for Windows / VMWare / Active Directory

 Remote desktop support using Microsoft tools for providing desktop support

 SOE image build, modify and rollout...