Job Description

Service Delivery Manager (SDM) – IT Services

Whitehaven (Onsite)

We’re looking for an experienced Service Delivery Manager (SDM) to lead and oversee IT service delivery within a fast-paced, engineering-led environment. This is a site-based leadership role, ideal for someone who thrives on managing teams, driving performance, and ensuring high-quality service delivery.

Responsibilities

  • Lead, manage, and develop engineering teams within an IT services environment.
  • Oversee service delivery performance, ensuring SLAs and KPIs are met.
  • Act as a key point of contact for stakeholders and service users.
  • Drive continuous improvement and operational efficiency.
  • Ensure effective communication across teams and locations.
  • Maintain high standards of service, compliance, and customer satisfaction.

Qualifications

  • Proven experience in a Service Delivery Manager or si...

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