Job Description

Manager – Service Delivery (Customer Service Process)


Designation: Manager – Service Delivery

Process: Customer Service

Organisation : Shipping MNC

Experience: 8–13 Years

Qualification: Graduate from a reputed university

Location: Mumbai

Reporting To: Director


Job Description – Key Expectations:

  • Good knowledge of the shipping and logistics domain.
  • Ability to achieve targets and consistently exceed them.
  • Contribute ideas and suggestions to improve processes.
  • Identify issues/patterns in processes and recommend solutions.
  • Record and maintain productivity data in respective databases and Excel sheets.
  • Perform all activities with high accuracy and minimal errors.

Responsibilities : <...

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