Job Description
Key Responsibilities Business Planning & Strategic Management • Prepare annual budgets and business plans aligned with organizational and divisional objectives. • Partner with Business Unit Heads and Account Managers to develop and execute account growth strategies.
• Identify new business opportunities within existing service lines and support expansion into new services. Service Delivery & Operations Management • Lead end-to-end service delivery across multiple voice-based BPO operations.
• Define and implement effective service delivery frameworks and operational controls.
• Resource & Transition Management
• Client Relationship Management
• Act as the strategic interface for assigned clients and business units.
• Quality & SLA Management • Conduct operational and SLA review meetings with Operations Managers.
• Financial & Revenue Management
• Conduct monthly financial reviews with direct reportees and Business Unit leadership.
• Portfolio & Risk ...
• Identify new business opportunities within existing service lines and support expansion into new services. Service Delivery & Operations Management • Lead end-to-end service delivery across multiple voice-based BPO operations.
• Define and implement effective service delivery frameworks and operational controls.
• Resource & Transition Management
• Client Relationship Management
• Act as the strategic interface for assigned clients and business units.
• Quality & SLA Management • Conduct operational and SLA review meetings with Operations Managers.
• Financial & Revenue Management
• Conduct monthly financial reviews with direct reportees and Business Unit leadership.
• Portfolio & Risk ...
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