Job Description
Service Delivery Manager/ Project ManagerJob ID: 19790
- Location: Barcelona, Spain
- Hybrid Contract: Permanent, full-timeAbout usdevicenow offers Device as a Service for workplace IT hardware on a global scale.Your role in the teamAs a Service Delivery Manager / Project Manager, you support the successful delivery of services and projects for our customers. Working closely with experienced colleagues, you help coordinate customer requests, monitor service performance, and contribute to maintaining high service quality while building strong customer relationships.Your responsibilities- Act as a first point of contact for customer inquiries related to operational and project topics- Own the service delivery performance to ensure quality, efficiency, and customer satisfaction- Identify opportunities for process and service improvements- Lead project transitions and contribute to a smooth handover into Business As Usual (BAU) operations- Coordinate with internal teams to resolve ...
- Location: Barcelona, Spain
- Hybrid Contract: Permanent, full-timeAbout usdevicenow offers Device as a Service for workplace IT hardware on a global scale.Your role in the teamAs a Service Delivery Manager / Project Manager, you support the successful delivery of services and projects for our customers. Working closely with experienced colleagues, you help coordinate customer requests, monitor service performance, and contribute to maintaining high service quality while building strong customer relationships.Your responsibilities- Act as a first point of contact for customer inquiries related to operational and project topics- Own the service delivery performance to ensure quality, efficiency, and customer satisfaction- Identify opportunities for process and service improvements- Lead project transitions and contribute to a smooth handover into Business As Usual (BAU) operations- Coordinate with internal teams to resolve ...
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