Service Delivery Manager (Process Owner) - DV Cleared

Service Delivery Manager (Process Owner)

Must have an Active DV Clearance.

This position requires a strong technical background, excellent stakeholder management capability and deep understanding of ITIL service management practices.

Key Responsibilities

• Oversee end to end delivery of Service Asset and Configuration Management activities.
• Ensure services are delivered in line with agreed SLAs, KPIs and compliance requirements.
• Monitor service performance metrics, analyse trends and produce reporting for stakeholders.
• Act as the main customer contact for Service Asset and Configuration Management activities.
• Manage incident, problem and change management processes aligned to ITIL best practice.
• Coordinate with infrastructure, development and support teams to resolve issues and deliver improvements.
• Drive continual service improvement initiatives based on operational performance an...