Service Delivery Manager

• Multinational tech company looking to grow their presence in the Philippines
• Attractive salary and benefits

About Our Client

A global technology provider specializing in advanced voice-over-IP and data networking solutions. Our mission is to empower enterprises and service providers with reliable communication systems that drive connectivity and collaboration worldwide.

Job Description

• Act as the primary contact for major incidents, coordinating customer voice teams and leading root cause analysis.
• Oversee the integrity, security, and performance of customer voice systems, including installations, updates, and configurations.
• Ensure uptime and optimal performance of voice/telecommunications services.
• Facilitate secure communication with external parties and subject matter experts.
• Provide specialized technical support to executives with confidentiality and efficiency.
• ...