Service Delivery Manager, Passenger Services - Fixed Term 12 months

Sydney International Airport NSW 2020

We are looking for a Service Delivery Manager to join our Sydney Passenger Services Department for 12 months!

dnata is one of the world's leading ground services providers. We're looking for a motivated, hands-on operational leader to join our Sydney Passenger Services team as a Service Delivery Manager.

About the role
The Service Delivery Manager is a senior operational leader within Passenger Services, responsible for the leadership and performance of the shift — stepping in to resolve issues as they arise and keeping the operation running to standard. The role carries senior delegated authority outside of core business hours. Safety comes first, and the Service Delivery Manager sets that standard through how they lead, not just what they enforce.

Alongside shift leadership, each Service Delivery Manager owns a dedicated portfolio — leading improvement projects and strategic...